At Gigabyte Technologies, we are committed to delivering high-quality services across Managed Services, IT Consulting & Advisory, Cyber Security, Web Development, Mobile Development, and Cloud Services. We understand that situations may arise where a refund is warranted. Please review our refund policy for a clear understanding of our procedures.
1. Eligibility for Refund:
- Refunds will be considered for services that have not met the agreed-upon specifications or have experienced a significant technical issue.
- Clients must contact our customer support team within 30 days of the service delivery date to initiate a refund request.
2. Refund Request Process:
- To request a refund, clients should reach out to our customer support team via email at [email protected] or through our customer support portal.
- Include relevant details such as the nature of the issue, service details, and any supporting documentation.
- Our team will review the request and respond within 5 business days.
3. Refund Approval:
- Approved refunds will be processed promptly using the original payment method.
- In certain cases, Gigabyte Technologies may offer to rectify the issue rather than issue a refund.
4. Non-Refundable Services:
- Some services, such as consulting hours already utilized, are non-refundable.
- Services that have been completed according to the agreed-upon specifications are not eligible for refunds.
5. Cancellations:
- Cancellations for ongoing services must be communicated 14 days in advance to avoid charges for the upcoming billing cycle.
- Customized development projects may have specific cancellation terms outlined in the project agreement.
6. Changes to the Refund Policy:
- Gigabyte Technologies reserves the right to modify or update this refund policy without prior notice.
Contact Information:
- For any inquiries regarding our refund policy, please reach out to our customer support team at [email protected].
Thank you for choosing Gigabyte Technologies. We value your trust in our services.